The School of Business Administration has prepared a series of training programs to meet the needs of Mississippi and
regional businesses. Our training programs run
the gamut from top-, mid-, and entry-level managers.
The School of Business Administration provides a wide range of training programs from general management skills training to customized programs to meet a specific organization's needs.
As an HRCI Approved Provider, we are also able to provide human resource management training which is approved for professional PHR/SPHR recertification credits.
For our general programs, the most likely beneficiaries are:
Employees who have been identified for promotion to managerial or supervisory positions.
Newly promoted managers and supervisors with less than one year's experience
Newly appointed project or team leaders.
Seasoned managers with little or no formal management training.
Basic Finance Principles for Non-Financial Managers
Understanding financial markets (what they are and the role they play); introduction to municipal bonds; structures, rating agencies, etc.; overview of FASB regulations; interpreting financial reports; conducting benefit/cost analysis; basic techniques in cash and capital budgeting; using financial information to make business decisions.
Communication for Managers in the Age of the Internet
Communicating effectively; effective use of email; effective use of an organizational website; effective use of online resources; managing effectively without a physical presence; creating trust and accountability in absentia; emerging trends such as virtual teams.
Listening to the Customer’s Voice: Learning from the Market to
Ensure Customer Satisfaction
Understanding the drivers of sales growth, share growth and customer satisfaction; introduction to the role that customer information plays in increasing opportunities for firm growth and profitability; appreciating the cost savings and profit impact of building satisfaction and loyalty; grasping the appropriate ways of implementing customer satisfaction and loyalty programs to increase opportunities for growth and profitability; understanding the challenges and benefits of increasing customer satisfaction and loyalty.
